Privacy Policy

How we collect, use, and protect your personal information.

This Privacy Policy explains how Denex Studio collects, uses, stores, and protects your personal information when you visit our website, purchase a product, contact us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Who we are

This website is owned and operated by Denex Studio.

Throughout this policy, “we”, “us”, and “our” refer to Denex Studio. “You” and “your” refer to visitors, customers, subscribers, and anyone who uses our website or services.

If you have any questions about this Privacy Policy, you can contact us.

2. Information we collect

We may collect personal information when you visit our website, make a purchase, sign up to our mailing list, contact us, or use our products and services.

This may include:

• Your name
• Email address
• Billing address
• Payment details
• Order information
• Customer support messages
• Website usage information
• IP address
• Device and browser information
• Marketing preferences
• Any information you choose to send us through forms, emails, or messages

We only collect information that is reasonably necessary for running our website, processing orders, providing support, improving our services, and communicating with you.

3. How we collect information

We may collect information when you:

• Visit our website
• Purchase a template or digital product
• Complete a checkout form
• Contact us by email or through a form
• Sign up to our email list
• Download or access resources
• Interact with our website, emails, or ads
• Use cookies or similar tracking technologies on our website

Some information is provided directly by you. Other information may be collected automatically through our website platform, analytics tools, cookies, or third-party services.

4. How we use your information

We may use your personal information to:

• Process and deliver your order
• Send your template and related product information
• Provide customer support
• Respond to your questions or messages
• Send important order, policy, or service updates
• Manage purchases, refunds, disputes, or payment issues
• Improve our website, products, and customer experience
• Send marketing emails, if you have opted in
• Understand how visitors use our website
• Protect our website, business, and customers from fraud or misuse
• Comply with legal, tax, accounting, or regulatory obligations

Your website content planner may ask you to organise business information such as your business name, email address, domain, social links, homepage copy, testimonials, services, and FAQs. That planner is for your own website preparation, and you are responsible for what you choose to include or publish from it.

5. Legal basis for using your information

Depending on where you live, data protection laws may require us to explain our legal basis for processing your personal information.

We may process your information because:

• We need it to fulfil a contract with you, such as delivering a purchased product
• You have given us consent, such as signing up to our email list
• We have a legitimate interest, such as improving our website or responding to enquiries
• We need to comply with a legal obligation, such as tax or accounting requirements

Where we rely on consent, you can withdraw your consent at any time.

6. Payments

Payments are processed through third-party payment providers.

We do not directly store your full payment card details. Payment information is handled securely by the payment provider used at checkout (WooPayments Powered By Stripe)

Your payment provider may collect and process information such as your name, billing details, payment method, and transaction information. Their processing of your information is governed by their own privacy policy and terms.

7. Email marketing

If you sign up to our mailing list, we may use your email address to send you updates, resources, promotions, product news, and other marketing emails.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contact us.

We will not sell your email address.

8. Cookies and analytics

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that help websites function, remember preferences, understand visitor behaviour, and improve user experience.

We may use cookies to:

• Keep our website working properly
• Understand how visitors use our website
• Improve website performance
• Analyse traffic and page activity
• Support advertising or retargeting, if used
• Remember preferences

Depending on your location, you may be able to manage or reject cookies through your browser settings or cookie banner.

Squarespace notes that websites may collect visitor data through cookies, analytics, commerce, forms, and other site features depending on how the site is configured.

9. Third-party services

We may use third-party platforms and service providers to help run our business.

These may include:

• Website hosting platforms, such as Squarespace
• Payment processors
• Email marketing platforms
• Analytics tools
• Advertising platforms
• Customer support tools
• File delivery or digital product tools
• Accounting, tax, or business administration tools

These third parties may process personal information only as needed to provide their services to us, comply with legal requirements, or operate their own services.

We are not responsible for the privacy practices of third-party websites or platforms. You should review their privacy policies before using their services.

Squarespace’s own Privacy Policy explains that it may process customer account information, support information, site usage information, and certain end-user information when people visit websites hosted on its services.

10. Sharing your information

We do not sell your personal information.

We may share your information with trusted third-party providers where necessary to:

• Process payments
• Deliver products
• Provide customer support
• Manage our website
• Send email communications
• Analyse website performance
• Comply with legal obligations
• Protect our rights, business, customers, or website

We may also share information if required by law, court order, government request, fraud prevention, or to enforce our Terms of Service and Template License & Policy.

11. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy.

This may include keeping information for:

• Order and customer support records
• Tax and accounting requirements
• Legal compliance
• Fraud prevention
• Resolving disputes
• Managing ongoing customer relationships
• Email marketing, until you unsubscribe

If we no longer need your information, we will delete it or anonymise it where appropriate.

The ICO says privacy notices should explain retention periods or the criteria used to decide how long personal information is kept.

12. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, online platform, or internet transmission is completely secure. You share information with us at your own risk.

13. Your rights

Depending on where you live, you may have rights over your personal information.

These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information
• Complain to a data protection authority

The ICO lists rights including access, rectification, erasure, restriction, objection, and data portability.

To make a request, contact us.

We may need to verify your identity before responding to your request.

14. International users

Our website may be accessed by visitors from different countries.

If you access our website from outside United Kingdom you understand that your information may be processed in countries where our website platform, payment provider, email provider, or other service providers operate.

Those countries may have different data protection laws from your country.

15. Children’s privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children under the age of 13, or the relevant age of consent in your location.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

16. Links to other websites

Our website may include links to third-party websites, platforms, or resources.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review their privacy policies before providing them with personal information.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted means you accept the updated policy.

18. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Last updated: 25/05/26